Returns & Exchanges
Motizy wants you to be thrilled with your new purchase. However, if you're not 100% satisfied with your purchase, you can return the item and get a refund.
You can return items for up to 21 days from the date you receive it.
Any item you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
Refunds
Returns are accepted only under the following conditions:
The return must be received by Motizy within 21 days of purchase.
Any item you return must be in the same condition you received it and in the original packaging.
All returns are subject to a $5.00 restocking fee per package.
ALL SALE ITEMS ARE A FINAL SALE
The customer is responsible for the shipping costs associated with returning the item(s). After receiving the returned item, Motizy will credit the customer's account for the original purchase price minus the $5.00 restocking fee. Motizy will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Motizy. In a case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is your responsibility to contact the post office and file a claim for the missing package.
Exchanges
To exchange an item, print out your email invoice and mail that along with your item back to us (612 Main St, Phoenix, OR 97535, USA) write on the invoice what you would like exchanged. Once we receive it, we will review your case within 48 hours and send you the new product.
If at any time you are having trouble with your return, please send an email to support@motizy.com.
You can return items for up to 21 days from the date you receive it.
Any item you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
Refunds
Returns are accepted only under the following conditions:
The return must be received by Motizy within 21 days of purchase.
Any item you return must be in the same condition you received it and in the original packaging.
All returns are subject to a $5.00 restocking fee per package.
ALL SALE ITEMS ARE A FINAL SALE
The customer is responsible for the shipping costs associated with returning the item(s). After receiving the returned item, Motizy will credit the customer's account for the original purchase price minus the $5.00 restocking fee. Motizy will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Motizy. In a case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is your responsibility to contact the post office and file a claim for the missing package.
Exchanges
To exchange an item, print out your email invoice and mail that along with your item back to us (612 Main St, Phoenix, OR 97535, USA) write on the invoice what you would like exchanged. Once we receive it, we will review your case within 48 hours and send you the new product.
If at any time you are having trouble with your return, please send an email to support@motizy.com.